Articles
We regularly contribute to the media and produce articles on performance, staffing, and the customer experience.
Click on a title below to download the article
- It's Time to Ditch the Incremental Sales Stigma
- Incentive Plans Can Bolster profits and Employee Morale
- Creative Strategies for Overcoming Customer Objections
- Top Down Selling
- When Training Warrants an Outsider's Perspective
- Who Are Your Customers?
True cost of staff turnover
Have you ever tried to calculate how much it really costs your business when you lose a good member of staff? Or even an average one? And how confident are you that you understand the true reasons behind high staff turnover?
We surveyed over 200 companies and 450 call centers to produce the most comprehensive report on staff attrition. It examines the reasons behind staff attrition and provides a cost calculator to enable you to work out the real cost to your business.
To receive a copy of the report, please e-mail